1) Contact for a quote
Once you know what commission you want (head, partial, fullsuit, etc.), please contact us for a quote by email. In your message, please include what commission you want, as well as:
- US Shoe size
- At least one SFW reference image of your character, OR a detailed description of your character (no copyrighted or duplicated characters)
- Link to at least one social media profile, multiple preferred
We recommend including any specific additions, extras, or details in your message too. Feel free to ask any questions regarding commissions as well.
We will respond regarding your commission within 2 business days. Quotes will be given as a price range.
2) Moving forward with a commission
After receiving your quote, if you're seriously interested in a commission, we will arrange an appointment to discuss timelines, payment plans, and other details of the commission itself.
These are held over Discord voice chat and utilize the screen sharing feature, allowing both parties to view concept art which is edited in live time. If you have any other questions about your suit, this is a great time to ask them!
Should you choose to move forward with a commission, once the meeting has concluded we will send you a final price estimate (and payment schedule, if applicable) within 2 business days.
If that price is agreed to, we will create a contract detailing the commission, price, timeline, and other important information. You will receive a signed copy of this contract via email within 2 business days of payment agreement.
Once you have reviewed the contract, you may include your name and address in the space(s) provided and email your signed copy back to us. At this point, a 20%, non-refundable down payment is required to cover time spent and other overhead costs.
3) Work begins
After your signed contract and initial payment is received, we will scout potential furs for your commission. Fur sourcing may take a number of days.
You will be emailed a list of fur options to choose from - if none are suitable, we will search until the best option is located. Please note that fur colors are limited, so color matching may not be exact!
This is also the time when you should provide any detailed measurements, hand tracings, shoes, or DTD (Duct Tape Dummy) for your commission.
Progress on your commission will continue over the agreed upon timeline. Expect to receive updates throughout the building process. You will be sent work in progress pictures, asked to confirm design choices, and allowed to influence particulars about the commission. We will work with you closely to ensure your fursuit is as satisfactory as possible. Telegram is our preferred way to send updates, but updates may also be sent over email or other social media if needed.
Should work be halted for any reason, we will notify you as soon as possible about the situation and when work is expected to continue.
Questions and comments are encouraged throughout the process. If you have concerns about the design, please mention them sooner rather than later!
4) Completing, shipping, and receiving your commission
Once your commission is completed and you have approved it, final pictures will be taken for use on Hobby Horse Creations' website and social media. You may be provided links to these posts and/or tagged in them if you wish. The commission will then be packaged and mailed to you, and you will be provided any necessary shipping information.
Please note that shipping costs are in flux and as such, estimates are only so accurate. Customers are expected to pay shipping.
After the commission is shipped, all that remains is patience until the package arrives! Should anything occur during transit or during initial wear, please let us know and we will work with you to fix it as quickly and thoroughly as possible.
Unboxing videos and pictures are always appreciated, as well as feedback or other reviews. If you would like to support Hobby Horse Creations, we recommend posting pictures on your social media and tagging us, or leaving a review on fursuitreview.com once you have owned/worn the commission long enough.
Should you encounter issues with your commission at any time, feel free to contact us. We are happy to help and want to ensure your time as part of the Hobby Horse Herd is as pleasant as possible!